Returns & Exchanges
At NiMi, we want you to love your home as much as we do, which is why we offer a 30-day return policy on all eligible furniture and decor items. If a piece doesn't perfectly fit your space, we are committed to making the exchange or refund process as seamless as possible.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Prepare Your Items
Carefully repackage the products in their original NiMi packaging, ensuring all protective padding and hardware are included to prevent damage during transit.
Ship It Back
Affix the prepaid shipping label provided in the portal and drop off the package at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects the returned items, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing